Since 1975

About
Marshall Institute

Fifty years of helping organizations build Maintenance and Reliability systems that hold up under real-world pressure — and the people, principles, and partners that make that work possible.

Our Pledge

Commitment, Integrity, Honesty.

We pledge commitment and collaboration, integrity and accountability. We pledge honesty — even when it's tough to hear, especially when you need it most.

We've been doing this work since 1975. Every engagement is guided by the same principle: build the system, transfer the capability, and stay until the change is permanent. We're not consultants who hand you a binder and disappear. We work side-by-side with the people who'll run your operation long after we're gone.

Mission & Vision

Why We Exist.

Our Mission: We are dedicated to improving the maintenance and reliability contribution to our clients' organizational performance. We make a difference by providing value-added solutions.

Our Vision: We are recognized as the best provider of maintenance management and reliability solutions in the world.

ICE CAPS

Our Core Values.

The seven values we hire for, hold each other to, and apply with every client we serve.

Integrity

Do the right thing. Consistency between who we are, what we say, and how we act.

Curiosity

Open minds create better outcomes. Keep learning, exploring, and challenging assumptions.

Excellence

Pursue and deliver our best. A daily commitment to mastery and raising the bar.

Collaboration

We achieve more together. Sharing knowledge, aligning goals, combining strengths.

Adaptability

Steady in purpose, flexible in approach. Agile in shifting environments, true to our mission.

Partnership

Success is best when shared. Working side by side with clients and colleagues to achieve what matters most.

Self-Awareness

Practice what we preach. Aligning actions with convictions — authentic, credible, consistent.

Thomas J. Furnival
"What we sell isn't slides or process maps. It's the lived experience of having done this work in hundreds of plants — and the discipline to apply it to yours, specifically."
Thomas J. Furnival — President, Marshall Institute

Want to Talk?

Whether you're scoping a transformation or just want to know if we're a fit — we're easy to reach.